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Microsoft® Dynamics® CRM Home > Free Screencasts (FTS) > Microsoft® Dynamics® CRM   Microsoft® Dynamics® CRM 4 Screencasts The following screen casts are available or will be published here soon.  Title: CRM 4 User Interface Basics  Level: Beginner  Summary: In this training screencast, we will be reviewing the CRM 4 User Interface. This will help you familiarize yourself with the interface, making it easier to focus on the things you would like to do with CRM, rather than spending time to figure out where something is.  Duration: 2 minutes 1 second  Format: Flash  Availability: Available. Click here to view  Title: Using Advanced Find in CRM 4  Level: Beginner & Intermediate  Summary: In this training screencast, we will be reviewing how to use the Advanced Find feature CRM 4. The principles outlined here are applicable to performing an Advanced Find with most CRM entities. Once you master this topic, with use it should become much easier to use this powerful tool within CRM.   Duration: 3 minutes 58 seconds  Format: Flash  Availability: Available. Click here to view   Title: Understanding Accounts and Contacts in CRM 4  Level: Beginner  Summary: In this training screencast, we will be reviewing Accounts and Contacts CRM. The differences and use of these two entities can often be confusing for new users (and sometime longer term, but infrequent users). The basic concepts shown in this screencast can be applied to most implementations of CRM 4. Some advanced uses are not covered in this screencast, but once you have grasped these basics, the rest should come more easily.  Duration:    Format: Flash  Availability: Awaiting Approval {#173}

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